Privacy notice
How repair requests and contact details are handled.
Who we are
FixItFlow is a service your property manager uses to handle repair requests. FixItFlow runs the service on their behalf; your property manager decides how your information is used.
What we collect
Your name, phone number, email, address and unit, what you tell us about the repair, photos you add, and the texts you send and receive about it.
Why
To get your repair done: to sort the request, tell the right vendor (your name and number only go to a vendor after they accept the job), ask the owner to approve costs, and keep you updated.
Texts
We only text you about your repair request. Reply STOP at any time and we'll stop texting you; you can reply START to turn texts back on.
Who else sees it
Your property manager's team, the vendor doing the repair, and the owner of your home when their approval is needed. We use trusted service providers to run the service: hosting and database, text messaging, email, and an AI service that helps sort requests (it does not use your information to train its models). Some of these providers store or process information outside Canada, including in the United States.
How long we keep it
As long as your property manager needs it for their records, then it is deleted. Your property manager can download or delete their data at any time.
Your rights
You can ask to see or correct your information. Contact your property manager, or privacy@example.com.